Refund policy

Returns and Exchanges

Joe's Cafe ships perishable items and does not accept returns or exchanges.  

If you have any questions, please email kingcake@joesknowsfood.com

Damages, Issues, Refunds
Please inspect your order upon receipt and contact us immediately if you received the wrong item, so that we can evaluate the issue and make it right.

Once your package is in the care of FedEx, we cannot be held responsible for damaged, lost or stolen packages. In the event that you have a problem with a lost or damaged package, please submit a claim to File a FedEx Claim

We cannot refund you for a package that shows it was delivered to you according to tracking. It is your responsibility to follow up to locate your package and to file a claim. We will do everything in our control to help you with the process but it is your responsibility to follow through with FedEx for the recovery of the missing package and the process of filing the claim.

Please make sure you have the correct shipping address when you check out. It is your responsibility to make sure all your information is correct. If your package is returned due to incorrect information supplied to us, we will not be able to issue a refund.